Privacy Policy

1. Introduction

Operated by STAYSPARK CLEANING LTD, our focus is on keeping a safe and open space for players around the world. This policy explains how we handle data privacy across our mobile games and websites. We focus on delivering secure, family-oriented entertainment that complies fully with the Children’s Online Privacy Protection Act (COPPA).

2. Data Collection & Classification

To ensure smooth gameplay and system stability, we divide information into two groups:

• Personal Identifiers: Sensitive details that reveal who you are, such as full legal names, home addresses, private emails, phone numbers, and precise GPS locations. Our Rule: Playing our games never requires you to provide Personal Identifiers. You can experience all our apps while remaining completely anonymous.
• Non-Identifying System Data: Generic, unidentifiable data used solely for tracking app performance:
  • Device Diagnostics: Hardware models, software editions, and internal hardware IDs.
  • Engagement Analytics: Play duration, record scores, unlocked achievements, and general (city-wide) locations.
  • Maintenance Logs: IP addresses and timed logs utilized to protect and maintain server health.

3. Purpose of Data Processing

• Player Assistance: If you email us for help, your contact details are solely used to resolve the issue. Once the support ticket is closed, that data is permanently discarded.
• Experience Refining: We review unnamed gaming patterns to adjust challenge levels, repair software bugs, and build highly anticipated features.
• System Integrity: Enables us to detect cheaters, block unauthorized access, and align with global privacy legislation.
• Stay Informed: With your explicit approval, we may send device notifications regarding major game updates or unique events.

4. Youth Protection Standards (COPPA)

Protecting children is our utmost duty:

• Age-Gated Security: We deliberately avoid gathering or saving information from youths under 13. Should a child mistakenly send private details via customer service, it is immediately erased upon detection.
• Contextual-Only Ads: In-app advertisements are selected based on the game's immediate context rather than behavioral profiling, fully adhering to COPPA criteria.
• Guardian Oversight: Parents can contact us anytime if they believe their child submitted personal details; we will conduct a rapid and irreversible deletion.

5. Third-Party Integrations

• Secure Billing: Official platforms (Apple App Store and Google Play) handle all transactions. We never access or store payment or credit card details.
• Operational Partners: We utilize trusted ad networks and analytics platforms (including Google AdMob/AdSense, AppLovin, Unity, Vungle, Mintegral, Gadsme, ironSource, and Meta). Players are encouraged to review their respective privacy policies.

6. Data Sharing & Security

We strictly refuse to sell, swap, or rent user data. Information is only shared under specific legal obligations:

• To comply with a legal subpoena, court order, or mandatory governmental request.
• To protect the rights, property, and safety of STAYSPARK CLEANING LTD, our players, or the public.
• With authorized technical service providers managing customer helpdesk operations.